SHIPPING & RETURNS

Shipping Policy

Shipping Method

Shipping Time

Costs

Standard Shipping

5 - 11 business days

$7.99

Express Shipping

2 - 4 business days

$12.90

Your order will be shipped within the same business day if the order is placed by 3 pm on the same day and you will receive a shipping confirmation email with delivery details. Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday to Friday from 9am - 8pm.

How can I track my order status?

Once your item(s) have shipped you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment just click on the link, here you will also have the option of opting in for text updates. You will receive an email confirmation once your order has been delivered.

Can you ship anywhere in the world?

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:

Crimea, Luhansk, and Donetsk regions in Ukraine
Russia
Belarus
Ecuador
Cuba
Iran
Syria
North Korea

Due to the impacts related to the Covid-19 pandemic and other unrelated service disruptions, our shipping carriers also don’t offer international shipping to the following countries (last updated on Oct 26, 2022):

Afghanistan
Bhutan
Brunei
Chad
Laos
Libya
Mongolia
Samoa
South Sudan
Timor-Leste
Turkmenistan
Yemen

The list of countries where our shipping carriers don’t offer international shipping may change.

What partners do you ship with?

We ship more than 1 million items each month, and partner with carriers like USPS, FedEx, DPD, and DHL.

Return & Exchange Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

ZzodozZ does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.